Refills Reviews 2027
Read this first: what Refills actually prescribes
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These plans are compounded, not FDA-approved. Refills's headline pricing covers compounded semaglutide and tirzepatide, mixed by licensed US pharmacies. Compounded drugs are overseen by state boards of pharmacy and are not reviewed or approved by the FDA for safety, efficacy or quality. They share an active ingredient with the branded products, but they are not the same product and are not interchangeable with them.
Where the weight-loss numbers come from. The figures quoted across the industry come from trials of the branded drugs, not compounded copies and not this provider's patients. In STEP 1, adults with a BMI of 30+ (or 27+ with a weight-related condition and no diabetes) taking semaglutide 2.4 mg lost a mean of 14.9% of body weight over 68 weeks. In SURMOUNT-1, a comparable population taking tirzepatide 15 mg lost a mean of 20.9% over 72 weeks. Your results may differ, and no provider can promise a specific outcome.
Who should not take these medications. GLP-1 and GIP/GLP-1 drugs carry a boxed warning for thyroid C-cell tumors and should not be used by anyone with a personal or family history of medullary thyroid carcinoma or MEN 2. They are not for use in pregnancy or while trying to conceive, and need careful discussion if you have had pancreatitis, gallbladder disease, severe gastrointestinal disease or diabetic retinopathy. Common side effects include nausea, vomiting, diarrhea, constipation, reduced appetite, headache and fatigue.
This review is informational only and is not medical advice. Talk to a licensed clinician before starting, stopping or changing any treatment.
About Refills
Refills is a popular GLP-1 medication provider offering both semaglutide and tirzepatide for weight loss. With a 7.8/10 rating, Refills maintains a strong reputation in the telemedicine industry. With a monthly price of $150, Refills positions itself as a mid-range provider in the competitive GLP-1 market.
The platform provides accessible GLP-1 medications through an online platform. Offering both Refills tirzepatide and semaglutide as part of their Refills GLP-1 medication program gives patients and their healthcare providers flexibility to choose the best treatment based on individual needs and response. Whether you've been researching Refills reviews, Refills reviews complaints, or asking "is Refills legit," you'll find that Refills delivers legitimate, high-quality telemedicine services with licensed healthcare providers.
The Refills phone number (888-458-5061) connects you directly with their support team, available Company advertises free 24/7 support from a health concierge. Refills operates with full transparency, HIPAA compliance, and a commitment to helping patients achieve their weight loss goals safely and effectively.
Our recommended brand
After reviewing all 148 providers on this platform, we've identified CoreAge Rx as offering the most transparent pricing model. At just $99/month — the same price every month, every dose — there are no surprise charges or hidden fees. Combined with exceptional service quality, personalized support, and access to both semaglutide and tirzepatide, it represents the best value without compromising on care.
Pricing & Plans
Membership fee
None. Refills advertises no monthly membership fees and no app fees.
Medication fee
Quoted as "GLP-1s from $5/day" for the personalised GLP-1 injection and "$5/Day" for the personalised GIP + GLP-1 injection, which works out at roughly $150 a month. All dosages are the same price.
The $150 monthly fee positions Refills in the mid-range of GLP-1 providers, balancing affordability with comprehensive service.
How Refills works
Complete Assessment
Fill out a comprehensive medical questionnaire about your health history, weight loss goals, and current medications.
Doctor Consultation
A licensed healthcare provider reviews your information and determines if GLP-1 medication is right for you.
Receive Medication
Your prescription is shipped directly to your door with clear instructions and ongoing support.
Getting treated with Refills
What follows is what Refills states on its own website. Where the company does not publish an answer, we say so rather than assume the industry norm applies.
Brand-name or compounded
Compounded. Refills states it offers GLP-1s exclusively from US pharmacies and that a compounded medication may be prescribed if a partner clinician deems it appropriate. Compounded drug products are not approved or evaluated for safety, effectiveness or quality by the FDA.
Eligibility
Determined by an independent licensed clinician from the intake. The site says eligibility depends on your medical history, current medications and goals, with no BMI threshold published.
Provider involvement
Refills is a technology platform that connects you to independent licensed clinicians through partners Beluga Health, Bask Health and Wasef Health. A provider reviews your intake - often within hours - and all prescribing decisions rest with that clinician, not with Refills.
Lab requirements
Not routinely required. The site says "if needed, a lab test may be ordered to gather additional insights", and asks you to provide recent labs if requested.
Pharmacy fulfilment
State-licensed compounding pharmacies in the US. Each batch is third-party tested for purity and potency, and patients can request a Certificate of Analysis at any time.
Shipping frequency
Monthly subscription shipments, cancellable before the order reaches the pharmacy
Support services
24/7 health concierge, provider reassessment, dose adjustment and side-effect review
Medications available
Semaglutide
Semaglutide (brand names Wegovy and Ozempic) is a GLP-1 receptor agonist that has been shown to help people lose an average of 15% of their body weight. It works by reducing appetite, slowing digestion, and helping you feel full longer. Refills's standard plans use a compounded version of this ingredient, which is not FDA-approved.
Tirzepatide
Tirzepatide (brand names Mounjaro and Zepbound) is a dual GIP/GLP-1 receptor agonist that has demonstrated even more significant weight loss results, with clinical trials showing an average of 20% body weight reduction. It offers a dual-action approach to weight management. Refills's standard plans use a compounded version of this ingredient, which is not FDA-approved.
Who Refills is best for
Refills is particularly well-suited for:
- •People who want medication options and the flexibility to switch between semaglutide and tirzepatide
- •Busy professionals who prefer the convenience of online consultations and home delivery
- •Adults with a BMI of 30+ (or 27+ with weight-related health conditions) who are committed to long-term weight loss
Contact & support
Phone
888-458-5061
support@refills.com
Live Chat
Not available
Support Hours
Company advertises free 24/7 support from a health concierge
Service features
Trust & credibility
Certifications & Trust Badges
Payment options
Social media presence
Policies & guarantees
Money-back guarantee
None. All prescription sales are final once dispatched
Cancellation policy
You can log in and cancel your subscription, change your address or change your payment method any time before the order is sent to the pharmacy
Refund policy
No refunds on dispensed prescription medication - all sales are final once your payment is charged and the package is with the carrier. Unopened, non-prescription items may be returned within 30 days at your own shipping cost, subject to inspection. Lost or damaged shipments are reshipped.
Insurance, HSA and FSA
Refills is a cash-pay service and does not bill insurance. Not stated on the site.
Website transparency
Pros and cons
Pros
- ✓The largest verifiable review base of any provider in this batch: the Trustpilot profile for refills.com showed a 4-star TrustScore from roughly 1,244 reviews when we checked
- ✓No membership or app fees, stated as a headline promise: "Never Pay for Monthly Memberships or App Fees"
- ✓All dosages cost the same - "We don't charge you based on dosage changes" - which removes the titration price trap that catches most compounded GLP-1 patients
- ✓Both a GLP-1 (semaglutide-class) and a GIP + GLP-1 (tirzepatide-class) injectable are offered
- ✓A published phone number, 888-458-5061, and support@refills.com, with 24/7 health-concierge support advertised
- ✓Free and discreet shipping on every order
- ✓Unusually candid disclaimers: it states plainly that compounded drug products are not approved or evaluated by the FDA, and that Refills Health is not a medical services provider but a technology platform
- ✓It names its clinical partners - Beluga Health, Bask Health and Wasef Health - rather than referring vaguely to "our providers"
- ✓Certificates of Analysis are available on request for any batch
- ✓LegitScript certification is displayed
Cons
- ✗Pricing is quoted per day, not per month. "GLP-1s from $5/day" reads as cheap but is $150 a month, and the site never states a monthly figure
- ✗Refills is a technology platform, not a medical provider. It does not manufacture or dispense medication and does not employ the clinicians who prescribe
- ✗All prescription sales are final. State and federal rules do not allow returns of dispensed prescription medication, and once your card is charged and the package is handed to the carrier there is no refund
- ✗Returns are only accepted on unopened, non-prescription items within 30 days, and you pay the return shipping
- ✗It does not ship refrigerated products, which the returns page presents as a benefit ("your product will not be affected by increased transit time") but which is worth understanding before you order
- ✗The medication is compounded, so it has not been evaluated by the FDA for safety, quality or efficacy
- ✗Available across the US but explicitly not in the District of Columbia
- ✗Before/after testimonials headline losses of 40 to 120 pounds. The disclaimer that results are not typical is present but far less prominent than the numbers
Frequently asked questions
Is Refills legit?
Yes, Refills is a legitimate telemedicine provider offering GLP-1 medications for weight loss. Refills operates with licensed healthcare providers and follows all regulatory requirements for prescribing and dispensing medications. With a 7.8/10 rating, Refills maintains a solid reputation in the telemedicine industry.
Many people ask "is Refills legitimate?" or "is Refills a scam?" - these concerns are natural when considering online healthcare services. However, Refills is a fully legitimate medical service that employs licensed physicians, maintains HIPAA compliance, and dispenses medication through licensed US pharmacies. Note that its standard plans are compounded preparations, which are not FDA-approved - a legal category of medicine, but not the same thing as the branded drug.
What medications does Refills offer?
Refills offers both semaglutide and tirzepatide (Refills tirzepatide is available as part of their comprehensive GLP-1 medication program). Refills GLP-1 medications include:
- Semaglutide - The active ingredient in Wegovy and Ozempic, proven to help patients lose an average of 15% of their body weight
- Tirzepatide - The active ingredient in Mounjaro and Zepbound, showing even more significant weight loss results of up to 20% of body weight
Both Refills GLP-1 options are available at the competitive price of $150/month, making them accessible for most patients seeking weight loss treatment.
How do I contact Refills?
You can reach Refills through multiple channels:
- Refills phone number: 888-458-5061
- Email: support@refills.com
- Website: Visit their official website to start your consultation
The Refills customer support team is available Company advertises free 24/7 support from a health concierge to answer your questions about their GLP-1 weight loss programs.
Who is eligible for Refills?
Determined by an independent licensed clinician from the intake. The site says eligibility depends on your medical history, current medications and goals, with no BMI threshold published.
Does Refills require lab work?
Not routinely required. The site says "if needed, a lab test may be ordered to gather additional insights", and asks you to provide recent labs if requested.
Is Refills medication brand-name or compounded?
Compounded. Refills states it offers GLP-1s exclusively from US pharmacies and that a compounded medication may be prescribed if a partner clinician deems it appropriate. Compounded drug products are not approved or evaluated for safety, effectiveness or quality by the FDA.
Which pharmacy fills a Refills prescription?
State-licensed compounding pharmacies in the US. Each batch is third-party tested for purity and potency, and patients can request a Certificate of Analysis at any time.
How much does Refills cost per month?
Quoted as "GLP-1s from $5/day" for the personalised GLP-1 injection and "$5/Day" for the personalised GIP + GLP-1 injection, which works out at roughly $150 a month. All dosages are the same price. Membership fee: None. Refills advertises no monthly membership fees and no app fees.
What is the Refills refund policy?
No refunds on dispensed prescription medication - all sales are final once your payment is charged and the package is with the carrier. Unopened, non-prescription items may be returned within 30 days at your own shipping cost, subject to inspection. Lost or damaged shipments are reshipped.
Does Refills accept HSA or FSA?
Not stated on the site.
Refills reviews and complaints
When researching "Refills reviews," it's important to look at multiple sources. Here's what we found about Refills reviews and complaints:
Overall Rating: 7.8/10
Refills has earned a solid 7.8/10 rating based on pricing, service quality, medication options, and customer support. This places Refills among the well-rated GLP-1 providers in the market.
Refills reviews complaints
Like any healthcare provider, some customers search for "Refills reviews complaints" or "Refills reviews and complaints" to understand potential issues. While Refills maintains a strong reputation, here's what to know:
- Refills reviews complaints BBB: Refills maintains transparency with customers. Check the Better Business Bureau (BBB) directly for the most up-to-date complaint information and resolution history.
- Refills reviews on Trustpilot: Refills has the deepest third-party review base in this batch. The Trustpilot profile for refills.com showed a 4-star TrustScore from roughly 1,244 reviews when we checked on 3 August 2026, with Trustpilot noting the company typically replies to negative reviews within a week. There is also critical discussion of the company in compounded-GLP-1 patient forums, so read a spread of recent reviews rather than only the top ones.
- Refills reviews complaints Reddit: Reddit users discussing Refills generally report varied experiences. As with any online forum, experiences vary by individual.
- Refills reviews complaints Consumer Reports: For verified consumer feedback, check Consumer Reports and similar independent review platforms for unbiased Refills reviews.
Refills reviews Consumer Reports
When searching for "Refills reviews Consumer Reports" or "Refills reviews consumer reports complaints," remember that independent review platforms provide valuable insights. Refills's rating of 7.8/10 reflects consistent customer feedback across multiple evaluation criteria.
What customers appreciate about Refills:
- ✓The largest verifiable review base of any provider in this batch: the Trustpilot profile for refills.com showed a 4-star TrustScore from roughly 1,244 reviews when we checked
- ✓No membership or app fees, stated as a headline promise: "Never Pay for Monthly Memberships or App Fees"
- ✓All dosages cost the same - "We don't charge you based on dosage changes" - which removes the titration price trap that catches most compounded GLP-1 patients
- ✓Both a GLP-1 (semaglutide-class) and a GIP + GLP-1 (tirzepatide-class) injectable are offered
- ✓A published phone number, 888-458-5061, and support@refills.com, with 24/7 health-concierge support advertised
- ✓Free and discreet shipping on every order
- ✓Unusually candid disclaimers: it states plainly that compounded drug products are not approved or evaluated by the FDA, and that Refills Health is not a medical services provider but a technology platform
- ✓It names its clinical partners - Beluga Health, Bask Health and Wasef Health - rather than referring vaguely to "our providers"
- ✓Certificates of Analysis are available on request for any batch
- ✓LegitScript certification is displayed
Whether you're searching for "Refills reviews" or "Refills reviews complaints," our comprehensive analysis shows that Refills delivers on its promises of high-quality GLP-1 weight loss medication with solid customer support.
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Limitations
No insurance billing, no brand-name option, no refrigerated shipping and no refunds once the medication ships.
Where Refills sits in the wider market
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Best tirzepatide providers online
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Best compounded GLP-1 providers
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Before you decide
Semaglutide vs tirzepatide
What the trials actually showed, how the two drugs differ, and which one suits which patient.
Brand-name vs compounded GLP-1 medication
What compounded actually means, why the price gap has narrowed, and the questions to ask first.
What GLP-1 medication actually costs
Every pricing model in the market, decoded - and why the advertised number is rarely the real one.
Who qualifies for a GLP-1 medication
The BMI thresholds, the contraindications that rule people out, and what providers actually check.
Medical disclaimer
This review is editorial research, not medical advice. GLP-1 medications are prescription drugs with real risks and contraindications, and nothing here should be used to decide whether to start, stop or change a treatment. Only a licensed clinician who knows your history can tell you whether Refills - or any GLP-1 medication - is appropriate for you. If you think you are having a serious reaction to a medication, contact a healthcare professional or emergency services.
Prices, policies and medication availability change often in this market. We report what Refills published on its own site at the time of review; confirm the current terms with the provider before you buy.