Citizen Meds vs Refills
Compare pricing, features, and medications to find the best GLP-1 provider for your weight loss journey
Citizen Meds vs Refills: Overview
Choosing between Citizen Meds and Refills for GLP-1 weight loss medication? Both are popular providers, but they differ in pricing, medication options, and service features.
Citizen Meds offers both semaglutide and tirzepatide at $125/month with a rating of 7/10. Refills also provides both semaglutide and tirzepatide at $150/month with a 7.8/10 rating.
With only a $25/month price difference, your choice will likely come down to features, support quality, and medication options.
Our recommended brand
After reviewing all 148 providers on this platform, we've identified CoreAge Rx as offering the most transparent pricing model. At just $99/month — the same price every month, every dose — there are no surprise charges or hidden fees. Combined with exceptional service quality, personalized support, and access to both semaglutide and tirzepatide, it represents the best value without compromising on care.
At a glance
Price Difference
$25/mo
Rating Difference
0.8
Winner
Refills
Best For
Quality
Citizen Meds
View full Citizen Meds review →Rating
7/10
Monthly Price
$125Cheaper
Medications
semaglutidetirzepatide
Pros
- ✓The full dose-by-dose price ladder is published before purchase: semaglutide 0.25 mg (4 injections) $125, 0.5 mg $245, 1.0 mg $295, 1.7 mg + 2.4 mg $345, 2.5 mg $395
- ✓No subscription is necessary - you can buy a single month without enrolling in anything recurring
- ✓HSA and FSA cards are accepted
- ✓Physician access is included in the product price
- ✓Ships 2-day or overnight, and the product does not require refrigeration in transit
- ✓A clear, published eligibility floor: a minimum BMI of 27 is required to order
- ✓If a physician does not approve your order, it is refunded instantly
- ✓A physician may contact you within 24 hours of purchase if more information is needed
Cons
- ✗A blanket no-refund policy on everything else: "Our medications are ordered specifically per patient and therefore cannot be refunded. We have a 'no refund policy'"
- ✗Subscription patients are automatically escalated to a higher dose every month unless they email support to opt out - and the price rises with the dose. The burden is on you to stop it
- ✗The escalating price ladder means the $125 headline is a first-month figure only. By month five you are at $395
- ✗You have 48 hours from delivery to inspect the package and report any problem, which is a short window if you are travelling
- ✗Insurance is not accepted at all
- ✗HSA/FSA support is minimal - only a plain purchase receipt is provided, with no codes, forms or physician notes if your administrator asks for them
- ✗The medication is compounded and therefore not FDA-approved
- ✗No phone number is published - contact is info@citizenmeds.com only
- ✗The website itself is thin: the product catalogue carries far more detail than the company does
Refills
View full Refills review →Rating
7.8/10Better
Monthly Price
$150
Medications
semaglutidetirzepatide
Pros
- ✓The largest verifiable review base of any provider in this batch: the Trustpilot profile for refills.com showed a 4-star TrustScore from roughly 1,244 reviews when we checked
- ✓No membership or app fees, stated as a headline promise: "Never Pay for Monthly Memberships or App Fees"
- ✓All dosages cost the same - "We don't charge you based on dosage changes" - which removes the titration price trap that catches most compounded GLP-1 patients
- ✓Both a GLP-1 (semaglutide-class) and a GIP + GLP-1 (tirzepatide-class) injectable are offered
- ✓A published phone number, 888-458-5061, and support@refills.com, with 24/7 health-concierge support advertised
- ✓Free and discreet shipping on every order
- ✓Unusually candid disclaimers: it states plainly that compounded drug products are not approved or evaluated by the FDA, and that Refills Health is not a medical services provider but a technology platform
- ✓It names its clinical partners - Beluga Health, Bask Health and Wasef Health - rather than referring vaguely to "our providers"
- ✓Certificates of Analysis are available on request for any batch
- ✓LegitScript certification is displayed
Cons
- ✗Pricing is quoted per day, not per month. "GLP-1s from $5/day" reads as cheap but is $150 a month, and the site never states a monthly figure
- ✗Refills is a technology platform, not a medical provider. It does not manufacture or dispense medication and does not employ the clinicians who prescribe
- ✗All prescription sales are final. State and federal rules do not allow returns of dispensed prescription medication, and once your card is charged and the package is handed to the carrier there is no refund
- ✗Returns are only accepted on unopened, non-prescription items within 30 days, and you pay the return shipping
- ✗It does not ship refrigerated products, which the returns page presents as a benefit ("your product will not be affected by increased transit time") but which is worth understanding before you order
- ✗The medication is compounded, so it has not been evaluated by the FDA for safety, quality or efficacy
- ✗Available across the US but explicitly not in the District of Columbia
- ✗Before/after testimonials headline losses of 40 to 120 pounds. The disclaimer that results are not typical is present but far less prominent than the numbers
Feature-by-feature comparison
| Feature | Citizen Meds | Refills |
|---|---|---|
| Monthly Price | $125 | $150 |
| Rating | 7/10 | 7.8/10 |
| Medications | semaglutide, tirzepatide | semaglutide, tirzepatide |
| Insurance Accepted | No | No |
| Support Hours | Not published | Company advertises free 24/7 support from a health concierge |
| Live Chat | No | No |
| Free Shipping | No | Yes |
| Shipping Speed | 2-day or overnight shipping; no refrigeration needed in transit | Free shipping; non-refrigerated products shipped via USPS, FedEx or UPS |
| Mobile App | No | No |
| Dedicated Coach | Not included | Not included |
| Follow-up Frequency | Physician may contact you within 24 hours of purchase if more information is needed | Providers reassess and adjust dose, titration pace or treatment on request |
| Money-back Guarantee | Orders not approved by the physician are instantly refunded; otherwise no refunds | None. All prescription sales are final once dispatched |
| Cancellation Policy | Subscriptions auto-escalate dose and price monthly unless you email info@citizenmeds.com to request otherwise | You can log in and cancel your subscription, change your address or change your payment method any time before the order is sent to the pharmacy |
Which should you choose?
Choose Citizen Meds if you:
- →Want to save $25/month with a more affordable option
- →Value: the full dose-by-dose price ladder is published before purchase: semaglutide 0.25 mg (4 injections) $125, 0.5 mg $245, 1.0 mg $295, 1.7 mg + 2.4 mg $345, 2.5 mg $395
Choose Refills if you:
- →Prefer a higher-rated service (7.8/10 vs 7/10)
- →Value: the largest verifiable review base of any provider in this batch: the trustpilot profile for refills.com showed a 4-star trustscore from roughly 1,244 reviews when we checked
Website previews
Citizen Meds
Refills
Our recommendation
Refills comes out ahead with a higher rating of 7.8/10. It also provides multiple medication options including both semaglutide and tirzepatide.
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